What is a digital ecosystem and how does it relate to the insurance business?
A digital ecosystem is a living system where technical components are perfectly aligned with each another. The Internet of Things (IoT), in its simplest form, is a network of devices that are connected to each other. You connect to them via the internet and communicate with them, creating digital ecosystems for customers. IoT provides many opportunities to set up cross-sector digital ecosystems. It is in the interest of businesses to connect their products and services in ecosystems to create a sustainable network with customers.
How is Allianz reacting to IoT with new services?
As the world’s largest assistance insurer, we offer a whole range of services that are closely related to insurance, but which aren’t actually insurance policies themselves. Today, these typical IoT services have changed, for example in the automotive sector, where we provide different tow and repair services on the basis of remote maintenance.