Transform our organization to become simple, digital, and scalable
We have a clear view of what we want Allianz to look like in the future: simple, digital and scalable.
Simple: Our overarching principle is to focus on what really matters and to keep it simple. We are reducing the number and complexity of our products and processes, and streamline our organization. The Allianz Customer Model is the driver of this transformation.
Digital: Digital will be the nature of our organization, both at the front and back end. Digital for us means new business models, harmonized assets, automation and state-of-the-art data analytics. It means enabling our people and freeing up their time for innovation and customer service.
Scalable: Scale will set us apart from other financial companies. Scale is not the same as size. Scale means reaping benefits from our size; being more than the sum of our parts. This means sharing knowledge, best practice and technological assets across the group.
We are achieving simplicity through dual transformation: we are engaged in transforming everyday business, improving productivity, and increasing customer satisfaction. At the same time, we are also building new businesses, like Allianz Direct, our cross-border online insurer, expanding our services and moving into new partnerships and ecosystems.