PressNewsBusinessNews to use: A range of stories and a lot of courage!

Allianz Deutschland: Result for the Customer 2016

A range of stories and a lot of courage!

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The new customer report “Result for the Customer” is now available. What is the connection between courage and Allianz? Which improvements have we achieved in terms of our customer focus? And what are the scores of our customers?

 

Allianz SE
Munich, Mar 09, 2017

Allianz-Tutu_2_EN

Photo credit: DDP-Images/thetutuproject.com

Be Bold!

“Be Bold” is this year’s theme and often easier said than done. What does courage actually mean? How can we be courageous in our daily lives? And what does Allianz, as your insurer, have to do with it? As we looked to answer these questions, we climbed to the top of the highest mountain in Germany, looked for advice from German philosopher Richard David Precht and asked everyday people. Join us!

Passion and Service

Besides our main topic “Be Bold”, you will find several stories and examples in the report on how we are focusing on the needs of our customers – with a lot of passion and a high service-orientation. For example, take the story of the Kammerguber family from Simbach in Bavaria, which nearly lost everything in the early summer floods of 2016.

Our man on the scene, Gerhard Koeck, helped his clients without hesitation and went far beyond the call of duty. On an organizational level, we created  the new position of Chief Customer Officer (CCO) last year. Like in the past years, we are also presenting new products and demonstrating how we are steadily improving our services using customer feedback.

Customer Satisfaction is High

Like in the past years, around 15,000 customers told us about their degree of satisfaction with our products, services, advice, claims, benefits and communication. The positive result: we maintained the overall score at the same high level as last year. There’s more evidence of high customer satisfaction in our report. Take a read…

Curious? Download the digital edition of the “Result for the Customer 2016”!

  Further Information

  Forward Looking Statement disclaimer

As with all content published on this site, these statements are subject to our Forward Looking Statement disclaimer:

 

  Press contact

Alexandra Nennstiel 
Allianz Deutschland
Phone +49 89 3800 15045
Send email

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