In Prague employees have been going that extra mile to even get to work, with roads and metro lines being closed down.
“We all feel that this is the moment where we can show that we are Allianz,” says Karel Waisser, Member of the Board of Management of Allianz Czech Republic. “It is a tough time for everyone, so we not only have to be professional, but also human.”
While authorities are in part frustrated by what they call “catastrophe tourism”, Allianz Czech Republic’s head office has a rooftop terrace that overlooks the Vltava River and the center of town, providing an a good overview view of the situation. From that vantage point across the region, call center staff, claims regulators and agents have all been working since the flooding started to help customers in need.
In Germany too, claims adjusters have been visiting client eastern Germany. Agents as well are going to great lengths to help clients – often they are neighbors and hit by the water themselves. A number of Allianz agencies in Germany, the Czech Republic were under water or threatened by it: support is coming to them from other parts of the country.