On November 1, 2007, Mondial Assistance announced the opening of its 27th Office. Mondial Services (India) Pvt Ltd, based in New Delhi, currently offers 24 hour roadside assistance in five of India’s largest cities; New Delhi, Bombay, Chennai, Bangalore and Pune. With its 1.1 billion inhabitants, India is the world’s second most populous country.
Mondial Assistance is the first international roadside assistance company to start operations in India. "After the success in establishing Mondial Assistance in China, the deployment of this office marks a coherent and substantial stage of our development in Asia. We have clearly confirmed our investment strategy in the BRIC countries (Brazil, Russia, India and China) which represents a huge potential for our continued growth," comments Rémi Grenier, CEO, Mondial Assistance Group. "India has been a key priority in the development of our presence in Asia. It not only strengthens our relations with our global customers but demonstrates a firm commitment to our car manufacturer clients who wish to offer innovative roadside assistance services of great quality everywhere in the world."
Mondial Assistance opens India office
Assistance for Ford customers in India
The opening of the Mondial Assistance offices in India coincided with the announcement from Ford that Mondial Assistance would be operating its roadside assistance services across five of the major cities in India. Ford chose Mondial Assistance for the quality of its roadside assistance services across the globe developed over the last 15 years.
An ambitious development plan
The Mondial Assistance office in India employs 90 staff members. It owns and manages a fleet of roadside assistance and towing vehicles, comprising eleven slide-back recovery vehicles (introduced to the Indian market for the first time by Mondial Assistance) as well as a fleet of customer service vehicles.
In addition there are eight emergency response motorcycles which guarantee fast assistance in congested areas. Mondial Assistance will cover four additional cities in the first quarter of 2008 with a plan to be covering at least 20 key Indian cities by the end of 2008.
Mondial Assistance Group: an intervention every three seconds
As the worldwide leader in assistance, travel insurance and personal services, the Mondial Assistance Group counts nearly 8,550 employees speaking over 40 languages. They work throughout the world in collaboration with a network of 400,000 service providers and 180 correspondents. 250 million people, or four percent of the world population, benefit from the Group’s services.
The Group mainly operates under its three international brands: ELVIA, Mondial Assistance and World Access. Mondial Assistance Group is a member of the Allianz Group.
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