Artificial Intelligence at Allianz

Artificial intelligence (AI) can enable individual coverage for all and thus help to close the insurance gap that is opening up in areas such as pensions, cyber, health and natural disasters. However, this requires trust in AI. This can only be achieved through a clear governance framework, high standards in data and AI ethics and transparent communication.

Allianz is equipping its workforce with the skills needed to thrive in the AI era. The company has implemented a comprehensive AI and data upskilling strategy, ensuring employees and leaders can harness AI’s potential for innovation, efficiency, and business transformation.

AllianzGPT, Allianz’s internal chat bot, combines the power of generative AI with secure, internal data integration. It enables Allianz employees to use AI in their daily work – safe and secure.

AI is only as good as the data behind it. Allianz’s Data & AI strategy ensures its AI applications are powered by accurate, structured and high-quality data, enabling informed decisions and measurable impact.

Generative AI tools are assisting Allianz underwriters to adapt to a complex landscape and make decisions faster and with greater confidence.

The current flooding in southern Germany has brought the discussion about possible compulsory insurance back into focus. Klaus Peter Roehler, member of the Board of Management of Allianz SE, explains Allianz's view.

Generative AI is redefining claims management with Allianz's Insurance Copilot, boosting efficiency and satisfaction.

As Allianz rolls out artificial intelligence (AI) throughout its operations, Manuela Diviach, Head of Group Operations, Organization and Data, explains how these technologies are transforming the business. Manuela describes the principles that drive Allianz’s AI journey and the real-world effects on customer satisfaction, efficiency, effectiveness, and, finally, employee satisfaction.

Wherever artificial intelligence (AI) has come into use at Allianz, we prioritize trust and customer security. We want to ensure the greatest benefit for our customers and bring our employees along on this journey. Therefore, it has been a natural choice for Allianz SE to support the core commitments of the AI Pact, a an initiative to implement the principles of the EU AI Act as soon as possible.

In an open, cross-sector dialog on the opportunities and implications of GenAI, Accenture’s CEO Julie Sweet joined Allianz Board Members Sirma Boshnakova and Barbara Karuth-Zelle to discuss how GenAI is not only reshaping but revolutionizing industries.

Allianz Research's latest report explores how GenAI will impact the insurance industry and reshape public perceptions, presenting both opportunities and challenges.

After long deliberation, the European Union agreed on an Act on Artificial Intelligence (AI) in December 2023. Its purpose is to make use of Artificial Intelligence (AI) while maintaining ethical standards. The Act introduces a risk-based regulatory framework that affects industries like insurance more so than others because AI plays an important role in risk assessment and pricing.

What comes to mind when you think about Artificial Intelligence (AI) in connection to our business? We’ve narrowed it down to one word: opportunity. In a recent interview with Der Spiegel, Barbara Karuth-Zelle, Chief Operations Officer at Allianz, and Lucie Bakker, Chief Claims Officer & Board Member at Allianz Versicherungs-AG, talked about what the use of AI means for Allianz and the insurance industry.