Jan 29, 2025
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Artificial Intelligence,
Interview
AI at Allianz: Scaling AI to transform insurance
As Allianz rolls out artificial intelligence (AI) throughout its operations, Manuela Diviach, Head of Group Operations, Organization and Data, explains how these technologies are transforming the business. Manuela describes the principles that drive Allianz’s AI journey and the real-world effects on customer satisfaction, efficiency, effectiveness, and, finally, employee satisfaction.