Allianz SE examines all submitted messages and ensures that they remain confidential and that all involved parties are treated equally.
Please be advised that your message can only be investigated if it contains sufficient information. Hence, we ask you to provide as many details as possible. If you do not have access to detailed information, however, this should not prevent you from voicing your concerns.
When you submit a report, we will confirm receipt of this within 7 days.
It is useful for our investigations team if you provide your name and/or an e-mail address when submitting a report. This enables us to contact you in case we have any follow-up questions. If you would prefer to remain anonymous, however, we will respect your decision and your concern will still be investigated.
Allianz does not tolerate retaliation in any form against anyone who submits a report in good faith. This remains the case even in cases where an investigation does not confirm the allegations made.
Your information will be treated confidentially. We take appropriate steps to make careful use of all information received, and to safeguard the interests of all involved persons. All data provided is processed in accordance with applicable data privacy requirements.
If you would prefer not to use our reporting tool, you may send your concerns:
Concerns may also be reported in-person directly to the Compliance Department.
Please note that this channel of communication is not intended for complaints that do not reflect an act of wrongdoing or a violation of external or internal corporate rules. Complaints relating to an insurance policy, or to any of our services, should be sent via the appropriatepoint of contact.