A moving customer story from deep blue sea

Karain and Susan Eketone's 25th Wedding Anniversary holiday started off as they had hoped until disaster struck. In a single moment, the couple’s relaxing vacation quickly turned into a nightmare when Karain was severely injured while diving. 

Despite the gravity of the situation, the immediate support given by local emergency services and Allianz colleagues, Karain's life was saved.

The couple’s comprehensive travel insurance, provided via Allianz Partners, helped them when they needed it most. Not just from a HELIVAC and MEDEVAC evacuation perspective, but as a well-oiled machine, taking control, joining the dots, saving a life, and making the near impossible happen.

A moving customer story that, thankfully, has a happy ending.

 

The Allianz Group is one of the world’s leading insurers and asset managers, active in almost 70 countries and serving around 97 million private and corporate customers*. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 764 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 2.0 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2025, over 156,000 employees achieved total business volume of 186.9 billion euros and an operating profit of 17.4 billion euros for the Group.

* Customer count reflects Allianz customers in consolidated entities that are part of the customer reporting scope only.

** As of December 31, 2025.

As with all content published on this site, these statements are subject to our cautionary note regarding forward-looking statements:
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