Last updated: March 31, 2026
Humans of Allianz
A moving customer story from deep blue sea
Karain and Susan Eketone's 25th Wedding Anniversary holiday started off as they had hoped until disaster struck. In a single moment, the couple’s relaxing vacation quickly turned into a nightmare when Karain was severely injured while diving.
Despite the gravity of the situation, the immediate support given by local emergency services and Allianz colleagues, Karain's life was saved.
The couple’s comprehensive travel insurance, provided via Allianz Partners, helped them when they needed it most. Not just from a HELIVAC and MEDEVAC evacuation perspective, but as a well-oiled machine, taking control, joining the dots, saving a life, and making the near impossible happen.
A moving customer story that, thankfully, has a happy ending.
Watch Karain and Susan's story below.
Warning: This video includes images of serious injury, viewer discretion is advised.
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About Allianz
The Allianz Group is one of the world’s leading insurers and asset managers, active in almost 70 countries and serving around 97 million private and corporate customers*. Our customers benefit from a broad range of personal and corporate insurance services, including property, life and health insurance, as well as assistance services, credit and global business insurance. Recognized for the seventh consecutive year as the number one global insurance brand in Interbrand’s Best Global Brands 2025 ranking, Allianz’s success is built on technology-enabled customer centricity – providing peace of mind, protection, and prevention for our customers and strengthening the resilience of individuals, communities, and societies. We are one of the world’s largest investors, managing around 770 billion euros** on behalf of our insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 2.0 trillion euros** of third-party assets. Thanks to our systematic integration of environmental and social criteria in our business processes and investment decisions, Allianz received an MSCI ESG Rating of AAA (as of March 2026). In 2025, our 156,000 dedicated employees achieved a total business volume of 186.9 billion euros and an operating profit of 17.4 billion euros for our shareholders.
* As of December 31, 2025. Customer count reflects Allianz customers in consolidated entities that are part of the customer reporting scope only
** As of March 31, 2026.
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