Written and produced by:
Humans of Allianz
A friend in us: How a critical health claim blossomed into a lasting friendship
Melanie Hazlett
Senior Communications Specialist
Senior Communications Specialist
Nicolas Roa Santofimio
Senior Visual Editor
Senior Visual Editor
Insurance isn’t just about policies and paperwork – it’s about people. Behind every claim is a story, and behind every story is a human connection. Our latest video tells the story of Ilda and Cristina, and it’s a testament to the fact that insurance is, and always will be, a people business.
When Allianz Portugal customer Cristina found herself facing one of the most challenging battles of her life – cancer – she was overwhelmed with the stress of navigating the complex world of medical insurance alongside the difficulties of her treatment. Until she met Ilda – a compassionate health claims coordinator at Allianz Portugal who stepped in to provide the kind of support that went far beyond the minimum.
Ilda became a source of comfort and strength for Cristina during an incredibly difficult time in her life. Cristina, with her fighting spirit and commitment to turning her cancer journey into something positive, became a source of inspiration for Ilda, who has faced her own battle with cancer. Their connection blossomed into a friendship that continues to this day. It's a story that not only demonstrates the Allianz purpose in action, but also highlights the critical role our people play in making insurance more than just a transaction; it’s a relationship built on trust, care and compassion, and the impact we have on our customers’ lives can be profound and lasting!
Watch Cristina and Ilda's story below!
More Humans of Allianz stories:
About Allianz
The Allianz Group is one of the world’s leading insurers and asset managers, active in almost 70 countries and serving around 97 million private and corporate customers*. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 764 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 2.0 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2025, over 156,000 employees achieved total business volume of 186.9 billion euros and an operating profit of 17.4 billion euros for the Group.
* Customer count reflects Allianz customers in consolidated entities that are part of the customer reporting scope only.
** As of December 31, 2025.
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