12M 2024: Total business volume increased by 8.3 percent to 82.9 (76.5) billion euros. Adjusted for foreign currency translation and consolidation effects, internal growth was very good at 8.2 percent.
Retail, SME & Fleet achieved strong internal growth of 9 percent, lifting total business volume to 50.2 (45.9) billion euros while Commercial advanced 7 percent, increasing total business volume to 32.7 (30.3) billion euros.
Operating profit rose by 14.3 percent to an excellent level of 7.9 (6.9) billion euros, well exceeding the operating profit outlook mid-point of 7.3 billion euros. A better operating insurance service result and a higher operating investment result were the main drivers.
The combined ratio improved to 93.4 percent (93.8 percent). The loss ratio was 69.3 percent (69.3 percent) as lower natural catastrophe losses and underlying improvements were offset by less run-off. The expense ratio developed favorably by 0.4 percentage points to 24.2 percent and continued its positive trajectory.
In Retail, SME & Fleet, the combined ratio improved by 1.7 percentage points to 94.1 percent. The Commercial combined ratio was at a very good level of 92.2 percent (90.5 percent).
4Q 2024: Total business volume rose by 11.0 percent to 19.5 (17.6) billion euros. Adjusted for foreign currency translation and consolidation effects, internal growth was strong at 10.9 percent.
Retail, SME & Fleet and Commercial achieved excellent internal growth of 11 percent and 14 percent, respectively, generating total business volumes of 12.1 (11.0) billion euros in Retail, SME & Fleet and 7.4 (6.5) billion euros in Commercial.
Operating profit increased by 21.2 percent to 1.9 (1.6) billion euros mainly driven by higher operating investment and insurance service results.
The combined ratio improved to 94.7 percent (94.9 percent). The loss ratio developed favorably and reached 70.7 percent (71.4 percent), supported by a very good attritional loss ratio. The expense ratio was 24.1 percent (23.5 percent).
In Retail, SME & Fleet, the combined ratio developed favorably by 2.4 percentage points to 94.0 percent. In Commercial it reached 96.6 percent (92.9 percent).