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Allianz communicates Renewal Agenda

Allianz - Keyvisual_RenewalAgenda_288x288 

In November 2015, Oliver Bäte, CEO of Allianz SE, presented Allianz Group's strategic initiatives at its Capital Markets Day.

One of the Renewal Agenda’s key levers is “digital by default”. Consequently, the Capital Markets Day 2016 focused on digitalization.

Capital Markets Day 2015: Renewal Agenda - bringing skills to scale, p. 19-41 (PDF, 9.3 MB)

Capital Markets Day - Digitalization

  Renewal Agenda

The Renewal Agenda comprises five strategic initiatives:

Allianz - 1511_renewal_agenda_en

  Closer to the customer

The Renewal Agenda makes customers the very top priority. Customer satisfaction is measured using the Net Promoter Score (NPS): a score which measures customers' willingness to recommend Allianz to friends and colleagues and which is already in use within the Allianz Group. In the future, the NPS will play a key role in the planning process across the Group and will have a direct bearing on variable remuneration.

The aim is for at least 75% of Allianz companies to outperform their competitors in terms of the NPS. By achieving this target, we will be able to attract an estimated five million new customers and generate additional annual premium income to the tune of 6.5 billion euros.

  Renewal Agenda - targets

Allianz - targets_RenewalAgenda_E_595xx
As with all content published on this site, these statements are subject to our Forward Looking Statement disclaimer.

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