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Customer relationship management

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Group Communications &
Corporate Responsibility

Allianz SE
Königinstraße 28
80802 Munich

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Allianz warmly invites all stakeholders to provide feedback to and comments on this Sustainable Development Report.

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A detailed glossary of terms and acronyms used in this Sustainable Development Report

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Our goal to be a trusted company for our customers and business partners is based on three pillars: protecting the environment, being transparent in our business activities and treating our partners with integrity and honesty.

Our customers‘ demands are crucial for our commitment to true customer centricity. With their trust we are able to build the strongest financial community. Daily challenges such as increasing digitalization and changing societies are influencing our customers’ attitudes, so it is absolutely vital for us to adapt our business to their altering needs.

Get to know us

Allianz - history
Our company history allows a glimpse into fascinating moments of our development. Find out more about what helped us become who we are today.
Allianz - customers




85 Mn

Allianz has 85 million customers

The secret to our success

The focus on our customers and communities has made us one of the most successful companies in the global financial industry.

We have an app for that

Allianz - mobile

Allianz Germany launched an app for mobile devices which promises smart and easy help in case of a car accident.

Close, closer, closest to the customer

Allianz - renewal

Our Renewal Agenda program that was introduced by our CEO Oliver Bäte in 2015 puts the customer at the heart of everything we do.

Allianz - nps





of Allianz businesses significantly outperformed their local peer average

Top of the top 50

For the third year in a row, Allianz tops the Insurance Top 50 ranking. We are the only insurer to rank amongst the world’s 50 strongest brands in 2016.

Our business

On the insurance side, Allianz is the market leader in Germany and has a strong international presence.

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Allianz’s Compliance Management System aims to ensure compliance with internationally recognized laws, rules and regulations, and to promote a culture of integrity in order to safeguard the company's reputation.

Our roles and responsibilities

According to our stakeholders, Allianz finds itself playing various roles – as a company, as a corporate citizen, an employer, an insurer and investor – and we take our environmental and social responsibility seriously for all of them.

Sustainability Report 2015

Allianz - cover

Read more about sustainable development at Allianz in our full PDF report.

Report 2015