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Customer relationship management

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Group Communications &
Corporate Responsibility

Allianz SE
Königinstraße 28
80802 Munich
Germany

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A detailed glossary of terms and acronyms used in this Sustainable Development Report

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Our goal to be a trusted company for our customers and business partners is based on three pillars: protecting the environment, being transparent in our business activities and treating our partners with integrity and honesty.

Our customers‘ demands are crucial for our commitment to true customer centricity. With their trust we are able to build the strongest financial community. Daily challenges such as increasing digitalization and changing societies are influencing our customers’ attitudes, so it is absolutely vital for us to adapt our business to their altering needs.

Get to know us

Allianz - history
Our company history allows a glimpse into fascinating moments of our development. Find out more about what helped us become who we are today.
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86.3 Mn

Allianz Group serves 86.3 million customers

The secret to our success

The focus on our customers and communities has made us one of the most successful companies in the global financial industry.

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55%

of the business segments measuring NPS, significantly performed above the market average

Close, closer, closest to the customer

Allianz - renewal

Our Renewal Agenda program that was introduced by our CEO Oliver Bäte in 2015 puts the customer at the heart of everything we do.

Our business

On the insurance side, Allianz is the market leader in Germany and has a strong international presence.

One of the world's top brands

According to Interbrand annual 100 Best Global Brands Ranking of 2016, Allianz ranks 51st with brand value increased by 12% to USD $9.5 billion (2015: USD $8.5 billion). Our brand value more than doubled since we first entered the ranking in 2007.

Get connected and drive safely

Convenient, secure and environmentally friendly: connected mobility promises to do a world of good and took center stage at the fourth Allianz Auto Day. Manfred Knof, Chairman of the Board of Management of Allianz Deutschland, called for fair access to vehicle data for all market participants.

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Compliance

Allianz’s Compliance Management System aims to ensure compliance with internationally recognized laws, rules and regulations, and to promote a culture of integrity in order to safeguard the company's reputation.

Sustainability Report 2016

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Read more about sustainable development at Allianz in our full PDF report.

Report 2016