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Our primary approach to international health and life insurance is the belief in the importance of company culture and the impact it has on how our teams relate to our clients as well as to each other. Employees of Allianz Worldwide Care have a strong service ethic, driven by a client focused culture. There is an emphasis on earning and maintaining client loyalty by providing a market leading product range, level of service and support. The company’s multicultural staff, made up of 60 nationalities and collectively speaking 28 languages, mirrors the global nature of our client base.
Allianz Worldwide Care has steadily built a client base that includes many of the Fortune Global 500 companies. Our commitment to service excellence is highlighted by our claims handling, whereby 95% of fully completed Claim Forms received are processed within 48 hours.
This service-led approach is fostered by an internal culture of employee recognition and reward. Allianz Worldwide Care’s “I Make a Difference” award is given to staff who make a significant and positive difference within service-led activities, encouraging a service level that exceeds rather than meets customer expectations, across every stage of customer contact.
We believe that insurance products and services will increasingly be delivered and supported through mobile technology, although members will continue to rely on their healthcare insurer for personal support and medical advice. Our MyHealth app allows group and individual members to photograph invoices for fast and easy submission of international medical claims, without the need to complete a claim form. Policy documents can also be accessed, even when the member is offline.
Allianz Worldwide Care won “Best International Private Health Insurance Provider” at the Professional Adviser International Fund & Product Awards 2014.This award category is for private health groups that provide international health insurance via advisers and brokers, to those living and working abroad.
International health, life and disability insurance
A range of international healthcare plans are available for large, medium and small groups, and private individuals, covering in-patient and day care treatments as well as medical evacuation, local ambulance and nursing at home. Out-patient, dental and repatriation plans can be added, and plans can be completely tailored for large groups. The company also offers Intergovernmental Organisations (IGOs) cover for a range of insurance risks.
In addition, companies can select life cover, offering financial protection and security for their employees. This can be supplemented with cover for accidental death and dismemberment and terminal illness. Disability cover provides a replacement income for employees unable to perform their duties due to accident or illness.
As well as the convenience of sourcing a number of employee benefits from a single insurer, for corporate HR, there are cost benefits as well as efficiencies in terms of the number of insurer relationships they need to manage when it comes to starting and renewing cover and paying premiums. Premium discounts are available when life and/or disability cover is selected in conjunction with healthcare. The company also offers its clients a global solution, with one system for reporting and policy administration, regardless of the product combination they have chosen.
A choice of services are also available through Allianz Corporate Assistance, developed to mitigate the health risks of business travellers and expatriated employees of multinational companies. They range from standard medical assistance and medical site surveys, to the establishment and staffing of fully-fledged clinics in remote regions.
Third Party Administration
Allianz Worldwide Care Services provides third party administration for a range of global insurance risks, including health, life and disability. This includes issuing policy documents, handling claims and providing 24/7 multilingual helpline support.
Allianz operates as an international insurer on almost every continent. We have deep roots in our home market: Western, Northern & Southern Europe. In Central & Eastern Europe and Asia Pacific Allianz is one of the leading international insurance companies. With different emphases we are present in America and Africa.