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We offer health, life and disability insurance as well as a wide range of health and protection services to organisations and partners worldwide. Clients include SMEs, large multinationals, IGOs, NGOs and government organisations.
When offered as key elements of an employee benefits package, our products and services help our group clients to attract, retain and protect their staff.
We also have a range of international and regional healthcare plans for private individuals and families.
Our key partners include local and global intermediaries, administrators, insurers and banks. We have the flexibility to work with multiple partners and provide the perfect solution for clients. This is complemented by our experience, scale and capacity to provide reinsurance and facilitate co-insurance with other global insurers.
We received a request to evacuate a newborn baby from Yemen for emergency pediatric heart surgery. The 30 day old boy urgently required specialised surgery to treat a life threatening congenital heart defect. Unfortunately, there were no surgeons in Yemen trained in this procedure and medical evacuation was necessary.
The civil unrest and political situation in Yemen presented considerable challenges. Obtaining a medical visa for the parents and the baby proved impossible. The countries closest to Yemen that had the medical expertise required to carryout the surgery could not grant the baby and mother access. South Africa was the only centre of medical excellence that would grant the baby access by issuing a temporary medical visa on arrival.
All Yemen borders and airspace were under strict military control however we were able to meet the required criteria to allow an aircraft to enter Yemen to collect this critical baby.
We ensured that the baby boy, accompanied by a paediatric intensive care team and his mother, was flown by Air Ambulance from Yemen (via Saudi Arabia and Ethiopia) to South Africa where he underwent lifesaving emergency heart surgery.
Post-surgery, the resilient little patient recovered rapidly and was discharged two weeks later. We then organised the flights back to Qatar, where the baby and his mother were reunited with their family.
Luckily, Madame Dupont had travel insurance with Allianz Global Assistance, the emergency assistance subsidiary of Allianz. She called the local representative, who handled all the necessary steps and flew her home the next day. She was very relieved: “Something I want to say is that Allianz Global Assistance did quite a job... a great job since they flew me home even without the medical documents – knowing that the surgeon had refused to provide me with any.”
Allianz Global Assistance is the worldwide leader in assistance, travel and customer services. We cover all areas of assistance for people, automobiles, travel and the home. Our top-quality assistance services are available 24 hours a day, 365 days a year – anywhere you might be around the world.
Allianz operates as an international insurer on almost every continent. We have deep roots in our home market: Western, Northern & Southern Europe. In Central & Eastern Europe and Asia Pacific Allianz is one of the leading international insurance companies. With different emphases we are present in America and Africa.