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Service worldwide

Outstanding service worldwide

Living abroad has its own share of challenges, without having to worry about your or your family’s healthcare. Whether you’re in Berlin or Beijing, Allianz Worldwide Care ensures that you get the best healthcare treatment available.

What we can do for you

  • Fully completed claim forms are processed and payment instructions issued to your bank within 48 hours.
  • For speed and convenience, you can make use of a range of secure online services relating to your policy.
  • 24/7 emergency assistance
  • You are free to choose your preferred doctors and medical facilities.

For more information about our products and services, please log onto the Allianz Worldwide Care website

International Health Insurance from Allianz Worldwide Care

You can also contact us by e-mail: or phone: +353 1 630 1301.

Committed to service excellence

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims under its “Clear to Zero” initiative. The company is also the only international health insurance specialist to offer policy documents and its website in English, German, French, Spanish and Italian. With a 97 percent client retention rate, Allianz Worldwide Care is committed to building upon its reputation for service excellence.

International approach – local knowledge

The multinational team at Allianz Worldwide Care mirrors the cultural diversity of our clients, combining a wide range of language skills with an extensive knowledge of regional cultures and protocol. Our Claims Team alone handles cases in over 170 countries and in more than 100 currencies.

Allianz Worldwide Care – making a difference

Following a major car accident in Teheran, a 37 year old German male was admitted to Mehrad Hospital’s Intensive Care Unit (ICU). Initially, he was not in a condition to be evacuated. In the meantime, Allianz Worldwide Care made sure that an Air Ambulance was on stand-by and contacted the prospective treating hospital inHamburg. This provided the attending physicians with all the relevant medical information relating to the client.

Our Medical Services team was in daily contact with the treating physicians in order to monitor his progress. When he was declared fit to fly in the Air Ambulance, a medical escort was provided to accompany the patient and his wife. When they arrived inHamburg, a ground ambulance with the treating physician was ready to take him to the ICU for further treatment.

Allianz Worldwide Care arranged to settle the bills directly with the hospitals so that the family could focus on recovering from their ordeal. The client’s wife expressed her gratitude to Allianz Worldwide Care, praising the “fast, efficient and personal help”.

Accidents abroad

Accidents abroad

With Allianz your medical treatment is secure – at home and abroad. Imagine this scenario: You are in a foreign country, you get injured and you need immediate medical assistance. But you cannot understand what the doctors are saying to you.

Support when and where it is needed

Luckily, Madame Dupont had travel insurance with Allianz Global Assistance, the emergency assistance subsidiary of Allianz. She called the local representative, who handled all the necessary steps and flew her home the next day. She was very relieved: “Something I want to say is that Allianz Global Assistance did quite a job... a great job since they flew me home even without the medical documents – knowing that the surgeon had refused to provide me with any.”

What we can do for you

  • We provide travel insurance abroad
  • We make sure that you get the best medical treatment: We solve your problems abroad, or we fly you home
  • Thanks to our linguistic and professional knowledge, we can solve even difficult situations

Available worldwide

Allianz Global Assistance is the worldwide leader in assistance, travel and customer services. We cover all areas of assistance for people, automobiles, travel and the home. Our top-quality assistance services are available 24 hours a day, 365 days a year – anywhere you might be around the world.

Find us in your own country


Allianz operates as an international insurer on almost every continent. We have deep roots in our home market: Western, Northern & Southern Europe. In Central & Eastern Europe and Asia Pacific Allianz is one of the leading international insurance companies. With different emphases we are present in America and Africa.