Products & SolutionsGlobal Lines

Worldwide Care

Service & Contacts

Allianz contacts in your region/country

Company finder

Allianz global contacts and offerings

Allianz Asset Management

AGCS

Allianz Global Assistance

The figures and forecasts provided by our Allianz global research network are designed to back your decisions on investment and in finance and insurance matters.

Economic Research

  • Local Contacts
  • Global Contacts
  • Economic Research

Worldwide Care

Allianz Worldwide Care specialises in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of the Allianz Group, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers.

  International approach, local knowledge

The multinational team at Allianz Worldwide Care mirrors the cultural diversity of our clients, combining a wide range of language skills with an extensive knowledge of regional cultures. Our Claims Team alone handles cases in over 170 countries and in more than 100 currencies.

The scale of the Allianz Group and the extent of its worldwide operations mean that the majority of services offered by Allianz Worldwide Care are developed, delivered and supported from within the group. This ensures a more dependable and accessible service package that makes the most of local knowledge and on-the-ground support.

  Committed to service excellence

Allianz Worldwide Care has steadily built a client base that includes many of the Fortune Global 500 companies. Our focus on earning and maintaining customer loyalty through superior service, product advances and competitive cost containment has resulted in a 97% client retention rate. Our commitment to customer service is highlighted by our “Clear to Zero” claims handling initiative, whereby 95% of fully completed Claim Forms received are processed within 48 hours.

Our service-led approach is fostered by an internal culture of employee recognition and reward. Allianz Worldwide Care’s “I Make a Difference” award is given to staff who make a significant and positive difference within service-led activities, encouraging a service level that exceeds rather than meets customer expectations, across every stage of customer contact.

  Top 5 reasons to choose Allianz Worldwide Care for private individuals

1. Service excellence

Individual members enjoy the same level of service as received by employees of Fortune Global 500 companies and multinational organisations. Have your claim submissions processed within 48 hours!

2. Financial stability

We have the highest Standard & Poor's rating (A stable) of any international health insurance company and are owned by AA Stable rated Allianz SE.

3. Choice

With a range of healthcare plans and three geographical regions of cover, you can tailor your health insurance to best suit your needs.

4. Exceptional value

Premiums start from €48 | £40 | CHF72 | $68 per month for worldwide international health insurance, providing in-patient cover and many other benefits as standard. All of this is supported by our award winning level of service.

5. International approach, local knowledge

Our client support teams contain 35 different nationalities, collectively speak 30 different languages and they have an extensive knowledge of regional cultures and protocol. Our Claims Team alone handles cases in over 170 countries and reimburses medical costs in 140 currencies.

  Top 5 reasons to choose Allianz Worldwide Care for corporate group clients

1. Service excellence

Allianz Worldwide Care has built a client base that includes many of the Fortune Global 500 companies. Our focus on earning and maintaining client loyalty through superior service has contributed significantly to our 95% client retention rate. Relationship Managers are also assigned to large group schemes.

2. Cost containment

We understand that excessive or inappropriate medical treatment can be potentially detrimental to patients as well as costly for their employers. For this reason we have an established range of processes and checks in place to contain costs effectively for our corporate clients.

3. Flexiblity and choice

  • A range of healthcare plans and regions of cover, including cover for short term as well as long term assignments.

  • The facility to insure Third Country Nationals* and local employees (subject to local legislation) as well as expatriated employees who are already abroad.

  • Tailored plans are available for large group schemes, along with reporting packages to monitor scheme performance.

  • We offer a range of funding options and payment currencies.

  • Policy documents are available in English, German, French, Spanish, Portuguese or Italian. These can be accessed via online services, issued by email or issued by post.

    * For example, when a company based in France hires someone from the UK to work for them in China, that person would be classed as a Third Country National.

4. Real-time online services

A comprehensive range of multilingual online services are available to Group Scheme Managers for ease of group administration. Group members can also access their policy documents, check remaining amounts available on specific benefits and view claims correspondence.

5. Financial stability

We have the highest Standard & Poor’s rating (A stable) of any international health insurer and are owned by AA Stable rated Allianz SE.

  Top 5 reasons to choose Allianz Worldwide Care for intermediaries

1. Service excellence

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

2. Cost containment

We understand that excessive or inappropriate medical treatment can be potentially detrimental to patients as well as costly for their employers. For this reason we have an established range of processes and checks in place to contain costs effectively for our clients.

3. Financial stability and security

“We live in economic times which are unprecedented. Banks around the world have required significant capital injections and we have even seen the demise of the world's largest insurance group, AIG. Against that background, one of the prime concerns for clients must be the counterparty risk of any financial institution with which they deal. Nothing can be taken for granted anymore. This is a matter for additional concern for clients of health insurance companies, particularly international health insurance companies. Not only is there a risk of premium loss, but clearly, any insurer instability during a claiming episode could have consequences for: provider access; medical case management; medical evacuations etc. As brokers, you need to be informed about the financial circumstances of any insurer to whom you introduce clients.

  • Allianz Worldwide Care is a fully capitalised insurance company regulated in Ireland where 150% of the EU minimum solvency amount is required. We comply with this requirement

  • Allianz Worldwide Care has a Standard & Poor's 'A stable' rating

  • Allianz Worldwide Care does not invest at all in equities and its capital and reserves have not suffered one penny of loss throughout the recent market turmoil

  • We are fully owned by Allianz SE, which is itself a fully capitalised multi-national insurance conglomerate with an 'AA' stable rating from Standard & Poor's

  • Allianz SE has no exposure to subprime mortgage securities or other similar securitised investments. Nor do we have exposure to the Credit Default Swap market. The sale of DresdnerBank is complete, leaving our balance sheet strong and unencumbered by unknown liabilities


"Allianz Worldwide Care, an 'A stable' rated subsidiary of an 'AA' rated Group. I hope that these words are helpful in your evaluation of insurance carriers."
Ron Buchan CEO, Allianz Worldwide Care.

4. Flexiblity and choice

  • Freedom of choice - members can choose their preferred doctors and medical facilities.

  • A range of healthcare plans and regions of cover.

  • The facility to insure Third Country Nationals* and local employees (subject to local legislation) as well as expatriated employees who are already abroad.

  • Tailored plans are available for large group schemes.

  • We offer a range of funding options and payment currencies.

  • Policy documents are available in English, German, French, Spanish, Portuguese or Italian. These can be accessed via online services, issued by email or issued by post.

    * For example, when a company based in France hires someone from the UK to work for them in China, that person would be classed as a Third Country National.

5. Real-time online services

Insured members can access their policy documents, check remaining amounts available on specific benefits and view claims correspondence. A comprehensive range of multilingual online services are also available to Group Scheme Managers for ease of group administration.


  More information online

For more information please visit us at  www.allianzworldwidecare.com