One of the largest employers in the Richmond region with more than 700 associates, Mondial Assistance has offices in 28 countries. For 2008, its 9817 worldwide employees handled a total of 13.5 million cases or an average of one case every two seconds. A case is either an assistance call or customer insurance claim.
US performance helps propel global sales
"During a year in which the travel industry began to feel the effects of a down-turning economy, a climate that has had a significant impact on many travel-related businesses, we are particularly pleased at our performance throughout 2008," said Jon Ansell, president and chief executive officer. "We also take pride in the fact that our operations here at home experienced the highest percentage of growth of any sector throughout the company's worldwide operations. It is a testament to the hard work and dedication of our many talented associates."
Revenue up by 18.5 percent
Revenue in the United States grew by 18.5 percent over 2007. The US also represents the company's second largest business unit. The strong financial results capped a year successes and milestones for the US business unit, including:
- The significant step of adopting the global brand by changing the company's brand name from World Access (used in the US only) to Mondial Assistance
- Retaining an A "Excellent" financial strength rating for its Jefferson Insurance Company subsidiary from independent rating agency A.M. Best
- Being named the winner of The International Customer Management Institute (ICMI) Membership's coveted Global Call Center of the Year Award in the large call center category
- Launching the new Cancel Anytime product for travel agents under the Access America travel insurance brand
- The innovative Event Ticket Protector product continued its strong growth, announcing partnerships with Ticketmaster, to add to existing relationships with TicketsNow, Tickets.com and International Speedway Corporation
Over 100 million Americans rely on Mondial's assistance services
Mondial Assistance has long been a pioneer in the US travel insurance business. In fact, the company was the first in the US to couple insurance with assistance services designed to help travelers with emergencies while away from home.
Though the company is best known in the United States for its Access America travel insurance brand, over 100 million Americans rely on Mondial's assistance services each year, through "private label" partnerships with credit card issuers, health insurance plans, travel suppliers and event ticket vendors. From a simple restaurant reservation to a complex medical evacuation, Mondial Assistance can draw upon the skills of internal associates who speak 37 languages or its global network of 400,000 service providers to deliver help no matter where it is needed.
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