PressNewsBusinessLife and health: Dr. Allianz makes house calls

Dr. Allianz makes house calls

Service & Contacts

Allianz Group Communications
Koeniginstr. 28
80802 Munich
Germany

Contact overview

Receive the latest Allianz news.

Newsletter

Follow Allianz in the social networks:

Facebook
Twitter
Google+
LinkedIn

  • Contact

  • Newsletter

  • Social Media

Allianz introduces a new healthcare service that improves service and lowers costs.

 

Allianz SE
Munich, Jul 18, 2016

Allianz-Allianz introduces a new healthcare service that improves service and lowers costs

Allianz introduces a new healthcare service that improves service and lowers costs.

Do you remember the good-old days when doctors made house calls? In 1930s America, doctors visited their patients at home about half of the time. It was the epitome of patient-centric care. However, as technology increased and transportation became less expensive, the humble family doctor was transformed into a team of specialists, lengthy waits at the doctor’s office and increasing cost.
 
House calls are making a comeback, but with a decidedly 21st century twist. Doctors can monitor a diabetic patient’s blood sugar levels by smartphone and intervene when necessary. In-home sensors are used to detect when an older person takes a fall and alert emergency services. These are just a few of the tools available to improve patient care and cut down on high medical expenses.
 
Another growing trend is the assessment of urgency levels, also called medical triage. Patients call a service center staffed with trained nurses and doctors, and are given an urgency level for their specific situation on the basis of standard protocols. On this basis, patients are advised to visit a specialist immediately or later, or simply to relax and stay calm. For patients, this brings a tremendous level of reassurance and guidance. Just imagine how you might feel if your child had a fever and you didn’t know what to do.
 
In cooperation with Allianz Turkey, Allianz Worldwide Partners has just introduced its own urgency level assessment and patient guidance: Dr. Allianz. Offered free-of-charge to its health insurance customers, the service center of Dr. Allianz is on duty 24 hours a day and seven days a week. Medical advice is provided over the phone and, if necessary, a doctor is sent to the patient’s home.
 
Dr. Allianz isn’t just a digital customer interface. Callers connect to real voices and are visited by real people, which is crucial for patients in those situations. Participants in the pilot program found that, in addition to saving time and getting expert advice, the service was very comforting. The numbers reflect its success. Dr. Allianz was able to handle 66 percent of its inquiries over the phone without having to send out a doctor or send the patient to a specialist.
 
In the absence of this service in countries like Turkey, patients might have to travel long distances to go to the doctor. Emergencies at night would mean a visit to the hospital. One mother of twins likes its convenience: “It can be chaotic getting the children into the car and driving to the hospital,” she says. “When I call Dr. Allianz, they send a doctor to the house. They even do the lab tests here. It’s that simple.”
 
One of the other advantages is that Dr. Allianz creates and manages a network of local healthcare providers to cover local needs. That guarantees patients receive high-quality care. Quality control is built in because customers have a mechanism to report their satisfaction with the healthcare provider.
 
Dr. Allianz is already open for 700,000 customers in Turkey. Coming next? Dr. Allianz’s digital assistant, the Symptom Checker app.

  Forward Looking Statement disclaimer

As with all content published on this site, these statements are subject to our Forward Looking Statement disclaimer:

 

  More at allianz.com

Allianz and Capital One complete U.S. wind investment

Allianz-Allianz and Capital One complete U.S. wind investment
May 24, 2017 | Allianz SE

Allianz and Capital One are investing tax equity in the recently completed Broadview Wind Farm, located along the New Mexico-Texas border. The wind project is owned by Pattern Energy Group Inc.

More...

What Consumer 3.0 Really Wants

Allianz-What consumer 3.0 really wants
May 23, 2017 | Allianz SE

It’s not just online shopping but a customized and individual consumer experience that millennials and Gen Z shoppers want, says the Euler Hermes 'Retail, Disrupted: Pressure and Potential in the Digital Age' special report...

More...

Euler Hermes France 2017 Barometer: 2 out of 3 French companies to resume investing

Allianz-Euler Hermes France 2017 Barometer: 2 out of 3 French companies to resume investing
May 19, 2017 | Allianz SE

Euler Hermes interviewed more than 1,000 French small-medium enterprises and large businesses about their investment intentions, cash flow status and January-April 2017 order books. The fourth edition of the annual investment barometer provides an exclusive analysis of the current situation facing French companies, and of the demand and investment outlook for the next five years.

More...
More...