Czech-Slovak flood relief

Allianz Czech Republic has already received more than 3000 claims from households and small businesses in central and northern Czech Republic – especially along the Elbe River. In order to help clients quickly, colleagues from the much less affected Slovakia came to assist in the claims regulation.

 

“People were a little surprised to hear Slovak, but they reacted very positively,” says Michal Majek, claims regulator from Bratislava, Slovakia, who spent some days working in the north Bohemian Decin area near the Czech-German border. While Czech and Slovak are closely related languages and people understand each other when speaking and listening carefully, Majek did experience some funny moments. “When I used the word for ‘roof tile’, I realized, that the Czech and Slovak words are completely different. This happened to me a few times, but overall, we did not need a dictionary.”
 

Slovakia experienced much smaller flood related claims – the mobile walls along the Danube were able to hold back the high waters. So Slovak claims regulators were surprised when visiting homes of people who were flooded up to two and a half meters. “But we were welcomed very warmly,” says Alfonz Kukucka from Slovakia. “When I told people where I am from, some older folks started remembering their time serving in Slovakia in the army decades ago.”

From left to right: Jozef Bacek, Alfons Kukucka and Michal Májek, the three claims regulators from Slovakia who helped their Czech colleagues.
From left to right: Jozef Bacek, Alfons Kukucka and Michal Májek, the three claims regulators from Slovakia who helped their Czech colleagues.
Allianz Czech Republic has already received more than 3000 claims from households and small businesses. More than 80% of the flood damages have been inspected, partly with help from Slovakian colleagues.

Allianz Czech Republic has already received more than 3000 claims from households and small businesses. More than 80% of the flood damages have been inspected, partly with help from Slovakian colleagues.

Two countries, two companies, one Allianz

Until 1992, Slovakia and the Czech Republic had been one country called Czechoslovakia. Allianz also started out there as one company – beginning operations from Prague in 1993 for both countries. In 1997, the company split into two parts. Today, Allianz in the Czech Republic is a steady number three in that insurance market, behind the former state insurers. Allianz Slovenska poistovna has become number one in Slovakia, after merging with the former state insurer there.
 

Following the flood, around one dozen mobile claims regulators are currently out every day in central and nothern Bohemia, including their three Slovak colleagues. More than 80% of the flood damages have been inspected, so only those visits still remain in homes or businesses where the owners may have been away during the last weeks or where inspection had to be postponed to a weekend for example.
 

“After a catastrophe comes the moment of truth,” said Bruce Bowers, regional CEO for Central and Eastern Europe of Allianz SE. Bowers recently visited the colleagues in the Czech Republic and encouraged them to keep up the good work in helping clients after the floods “quickly and uncomplicatedly”.
 

Allianz claims regulators, agents and staff are also still busy supporting clients in northern Germany, Bavaria and Austria. The extent of the floods in Slovakia, Hungary or Switzerland was much smaller than in these regions.

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Katerina Piro
Allianz SE
Phone +49.89.3800-16048
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