Allianz Africa launches its core IT system transformation in Ghana

Downloads

Related links

Allianz Africa launched the transformation of its core IT Platform with the introduction of the Allianz Business System (ABS). The system was adapted for the African market and is now operational in Ghana for motor insurance products.

ABS was developed by the Allianz Group with customer centricity at its core. It connects Allianz with its customers and partners and all parties with a 360-degree view of all transactions. This is made possible through a single platform. Its layered and flexible design makes it easy to adapt for market-specific requirements and processes. The main benefit for clients is the quick turnaround time in handling both claims and underwriting transactions.

allianz Delphine Traoré Maïdou
Delphine Traoré Maïdou
allianz ghana Darlington Munhuwani
Darlington Munhuwani

This project is at the heart of Allianz Africa’s core operational strategy. One of the first milestones was the launch of a new operational hub in Abidjan to steer the business transformation. The launch of ABS in Ghana will be followed by a phased-out implementation across Africa.

“ABS will transform how Allianz does business in Africa by enabling us to be more productive and to give our African customers a superior experience. It has also been adapted to support mobile money transactions which is a unique way of buying insurance in Africa,” said Delphine Traoré Maïdou, Chief Operating Officer and Regional Executive Board member of Allianz Africa. 

According to Darlington Munhuwani, Chief Executive Officer of Allianz Insurance Ghana: “The decision to pilot and implement ABS in Ghana speaks volumes about the Allianz Group’s confidence in Ghana’s economy and the need for differentiation in the local insurance market. The use of technology to interact with both our customers and partners enhances efficiency and the speed of doing business.”

The first phase of the ABS rollout for Allianz Ghana is in respect of motor insurance and will be extended to other classes of insurance products and countries throughout 2019 and 2020.

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million retail and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 754 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage almost 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2019, over 147,000 employees achieved total revenues of 142 billion euros and an operating profit of 11.9 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

In Africa, Allianz is currently present in 17 countries and accompanies clients in 39 countries. Its 1,500 employees achieved regional revenues of 588 million euros in 2018. Allianz also provides micro-insurance for 500,000 low-income families and individuals in Africa.

About Allianz Ghana

Allianz’s operations in Ghana started in the non-life segment in 2009.  Allianz Insurance Ghana provides a wide range of products and services such as Motor, Home, Travel, Injury and Disability Insurance. It also underwrites Public Liability Insurance, Asset, Construction as well as Transport Insurance.

In December 2017, Allianz started its life insurance operations in Ghana with an official launch on May 24, 2018.

Allianz Ghana has rapidly grown its customer base as it strives to bring the best-in-class services and expertise of the Allianz Group to the Ghanaian market.

Press contacts

Ludivine Delfaut
Allianz Africa
Candice Adjei
Allianz Insurance Ghana
As with all content published on this site, these statements are subject to our cautionary note regarding forward-looking statements:
Disclaimer

Further information

Allianz partners with Microsoft to digitally transform the insurance industry

Allianz SE and Microsoft Corp have announced a strategic partnership focused on digitally transforming the insurance industry, making the insurance process easier while creating a better experience for insurance companies and their customers. Through the strategic partnership, Allianz will move core pieces of its global insurance platform, Allianz Business System (ABS), to Microsoft’s Azure cloud and will open-source parts of the solution’s core to improve and expand capabilities.

Allianz receives regulatory approval to commence operation of China’s first fully foreign-owned insurance holding company

Allianz has received the approval from the China Banking and Insurance Regulatory Commission (CBIRC) to commence operation of China’s first fully foreign-owned insurance holding company. With this, Allianz will strengthen its proposition in the country and position the business to capitalize on the fastest growing economy in the world. 

Allianz top insurance brand in Interbrand 2019 rankings

Allianz is the number one insurer in the Interbrand ranking of the 100 most valuable brands in the world. The Allianz brand came 43rd in this year’s “Best Global Brands Ranking”, moving up 6 places and increasing the brand value by 12 percent to $12.1 billion for 2019. Allianz started its rise with a brand value of $4.9 billion in 2010.