Most importantly: customers should get in touch with Allianz as soon as possible. They can either contact their local agent or call our toll-free emergency numbers below. It is helpful if they can provide a description of what exactly has been damaged and the extent of the damage . Photos are also helpful.
Allianz toll-free hotlines :
- France: 0 800 001 500
- Germany: 00800 11 22 33 44
How is Allianz supporting its customers?
We are well prepared for major storms. Our customers are our top priority, so we want to make sure, first and foremost, that we can help them as quickly, and with as little red tape, as possible. Our agents have undergone the best possible training and are helping our customers to report their claims. Customers can also call our toll-free hotlines so that we can record their claims and discuss the initial measures to be taken.
We are commissioning our experts to assess damage to buildings and home contents in the areas that have been hit the hardest. These experts estimate the damage incurred, consult customers on the next steps to be taken and can even make advance payments right away where appropriate.
For more detailed tips see the attached press release of Allianz Germany. If in France, please go to https://www.allianz.fr/assurances-particuliers/actualites/mobilisation-inondations/
