Today, Allianz Seguros has more than 110,000 foreign clients living in Spain, which represents about 4 percent of the company's clients.

"In line with our customer oriented approach, Allianz Seguros has committed itself to the opening of this office in Mallorca, being an area with significant presence of foreigners living in Spain. Their specific insurance needs inspired us not only to improve our range of services for this segment, but also to support locally the activity of our primary channel, agents and brokers," explains José Vivancos, general manager of sales and marketing at Allianz Seguros.

"Mallorca Residentes", the new office of Allianz Seguros for foreigners living in Balearic Islands, has been set up in one of the areas with higher presence of this group of clients. As many of these clients are mainly English and German speakers, the office is specially prepared to provide information, detailed materials and services directly in these languages. Clients are also able to communicate in the language they choose when underwriting a policy, and questions can be answered in these languages when they contact the company’s call center.

In addition this initiative is an important support for the area’s agent and broker network, since offering this kind of service to this segment of foreign residents will enable them to develop and enlarge their client portfolio. Allianz Seguros’ insurance intermediaries have been provided with a series of tools, services and support materials designed to meet this segment's needs. Special advertising and sales campaigns through local media are planned.

Commitment to continuous improvement, innovation and customer focus have been top priorities of Allianz Seguros for many years. This new initiative is just one more example of this commitment which is specifically oriented to this growing population segment.

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